Your Local Worcester Letting Agent

Your Questions Answered

• How do I find a property?
• How do I arrange a viewing?
• What do I do if I want to apply for a property?
• What do I have to pay and why?
• Do I have to pay a renewal fee every six months?
• Why might I need a guarantor?
• What happens to my deposit?
• What do I do if I have a problem during my tenancy?

How do I find a property?

Properties are regularly updated on this website - see our latest properties. We also have property listings on Property Finder and Fish 4 Homes.

To be automatically updated with any new properties, please add your e-mail address. If you complete the address details you will be added to our land post mailing list. Look out for our weekly adverts in the local newspaper.

How do I arrange a property viewing?

Either contact us through our online form with suitable viewing dates and times, or telephone the office on 01905 613774 to arrange a convenient appointment.

What do I do if I want to apply to let a property?

Once you have seen a property and requested a viewing, please download the application form, fill it in and return it to us either in person, or post the application form to House Lets Property Management, 41B The Tything, Worcester, Worcestershire, WR1 1JT.

What do I have to pay and why?

We charge an application fee for the first applicant and a reduced fee to each subsequent applicant.

Half the fee must be paid with the application and once the landlord has agreed in principle, these funds cannot be refunded.

Prior to moving into a property, rental and the security deposit is due in cleared funds. The security deposit is generally equivelant to one month's rental but this can vary.

Will I have to pay a renewal fee every 6 months?

No, there is no renewal fee. Unlike many agencies we do not make this charge.

Why might I need a guarantor?

If you have a poor credit rating, a low income or are unemployed, many landlords will not accept an application at face value but may be willing to do so if you have a guarantor who is willing to make the rental payments directly on your behalf.

A guarantor is expected to earn a minimum of 36 times one months rental and must have an unblemished credit history.

A guarantor will be referenced in a similar way to an applicant and must be aware that they are guaranteeing the liabilities of tenancy.

What happens to my deposit?

Fully Managed Properties: We will lodge the security deposit with the Deposit Protection Scheme (DPS). Full details of this scheme are available on their web site www.depositprotection.com.

Let Only Properties: There are two further alternative schemes available that may be adopted by let only landlords. These are www.tds.gb.com and www.mydeposits.co.uk.

The information as to how your deposit is held will be shown in your tenancy agreement.

What do I do if I have a problem during my tenancy?

Fully Managed Properties: We will visit you quarterly, at a time and date to suit you to complete a property check.

During the property check, we walk all around the property with you in order to safe guard the property on behalf of the landlord and enable you to identify any problems with the property that may otherwise have not been reported.

Any items of maintenance reported at that time will be advised to the landlord and their instructions obtained.

If you have problems at any other time, please contact the office and we will consult with the landlord and arrange for the problems to be resolved.

Emergency maintenance out of hours, we operate a 24 hour emergency contact line. Please Call 01905 613 774 at any time for details of this number.